Privacy Policy

1. Introduction

ITSUP Ltd ("ITSUP", "we", "our", or "us") is committed to protecting the privacy of our clients, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and other details you provide when contacting us or using our client portal.
• Account Information: Login credentials and profile data associated with your client portal account.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources.
• Technical Data: IP address, browser type, device information, and operating system.
• Communications: Records of correspondence when you contact us via email, phone, or our contact form.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To communicate with you regarding projects, support requests, and service updates
• To process transactions and send related information, including invoices and payment confirmations
• To manage your client portal account and provide access to project-related resources
• To improve our website, services, and customer experience
• To comply with legal obligations and resolve disputes

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and delivering our services (e.g., hosting providers, payment processors, email services).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client project data and communications are retained for the duration of the business relationship and for a reasonable period thereafter.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

8. Your Rights

You have the right to:

• Access and receive a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information, subject to legal obligations
• Withdraw consent for data processing where consent was the basis for processing
• Lodge a complaint with a relevant data protection authority

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: